Customer Journey

Q-Flow is the best way to manage your queues, either virtual or at your location, appointments or walk-ins, it doesn't matter, we can handle it!

Queue Management Software

Q-Flow offers streamlined queue management and real-time analytics with its virtual queue capabilities and robust queue software. Businesses optimize operations, enhance satisfaction, and stay competitive with these tools.

Make The Most of Every Customer Visit

Certified partner & reseller of Q-Flow in North America, with more than 3,000 + installations worldwide. Q-Flow, a complete platform for managing and optimizing omni-channel customer journeys, experiences, and supporting back-office processes.


The Q-Flow platform consists of four key products and two focused solutions:

Q-Flow AM – designed to deliver enterprise-grade appointment scheduling solutions, Q-Flow AM includes every component required to provide self-service appointment scheduling (via Web, mobile etc.), agent assisted or outbound appointment scheduling as well as calendar capacity analysis and planning, allocation of resources required for appointments, and complete customer communications (e.g. reminders and confirmation requests) from the moment of scheduling until visit completion.

Q-Flow QM – designed to deliver complete in-store/in-branch customer flow management, Q-Flow QM includes both the rules engine that ensures smart, skill-based and priority-based routing and queuing of customers, and the equipment interfaces needed for delivering the in-store experience, such as check-in kiosks, directional digital signage, and audio.

Q-Flow PM – designed to provide business process management to back-office operations that support the front-end customer experience, Q-Flow 6.2 PM includes a sophisticated workflow engine, skill-based task management, SLA provisioning and monitoring, and a true customer-centric architecture that ensures back-office processes deliver on promises made by customer-facing staff.

Q-Flow IM – customer interaction management product manages all communication channels (e.g. email, Web, and mobile), handles incoming & outgoing messaging, supports both free and moderated agent communications as well as semi-automated and fully-automated messaging, and it can parse incoming messages to trigger and enrich customer-service processes.

Appointment Scheduling Software for Business

Managing appointments & required resources in all your organization, allowing customers to schedule appointments via Web, mobile, kiosk applications or by any other contact channel.

Easy and Efficient Appointment Management

In today’s fast-paced world, hassle-free appointment booking is essential. That’s why Q-Flow, our industry-leading appointment scheduling software, is designed to put control back in your hands.

Key Features:

  • Effortless Scheduling: Book, reschedule, and manage appointments with just a few clicks.
  • Customer Control: Give your clients the freedom to choose their preferred times and manage their appointments independently.
  • Seamless Integration: Easily sync with your existing tools for a unified scheduling experience.
  • Accessible Anytime, Anywhere: Manage and access appointments on any device, from anywhere.

Make Your Scheduling Seamless

Transform how you handle appointments with Q-Flow. Enjoy the ease of effortless scheduling and give your customers the control they need.

Eliminate No-Shows with Q-Flow

Q-Flow’s advanced monitoring system minimizes appointment cancellations by keeping customers informed about wait times and available slots. This automation reduces manual tasks, boosts operational efficiency, and lowers costs by optimizing resource planning and reducing staff workload.

Empower Your Customers with Seamless Scheduling

Q-Flow makes it effortless for your customers to schedule, track, and adjust their appointments from any device. They can book at their convenience without the hassle of waiting on hold.

With just a few clicks, they can reschedule appointments and receive automatic reminders. Plus, they’ll be notified if their preferred time slot opens up, ensuring they never miss an opportunity.

Automate Your Appointment Management with Q-Flow

Q-Flow’s appointment booking software not only manages queues but also provides insights into scheduling patterns to enhance the customer experience. Automated alerts keep customers informed about their appointments, reducing no-show rates and setting clear expectations for wait times. By automating these tasks, you lower operating costs and enable your staff to concentrate on their core responsibilities.

Our Solution in Action

Our comprehensive calendar configuration options allow us to customize an appointment management system to fit your business’s unique needs. Appointments are scheduled in real-time, taking into account staff availability, resources, and operating hours.

Once an appointment is confirmed, employees can monitor its real-time status, including cancellations, late check-ins, and early arrivals. Staff can also add notes directly into the system, ensuring a complete and accurate record of each appointment.

Effortlessly send or request documents and customer details, suggest follow-up appointments, and distribute feedback surveys throughout the customer journey.

Interactive Kiosk Systems

Manufactured Self Service Kiosk Solutions.

Certified partner & reseller of SeePoint Kiosk interactive hardware solutions.

Wide range of exclusive design features, long-lasting materials and seamless assembly methodologies for the highest levels of durability.

Highly customizable solutions. A small footprint, compact profile and seamless peripheral integration deliver almost any app anywhere. Custom engineering to support your unique needs, specialized products such as antimicrobial coatings and privacy filters and an a la carte menu of products and services.

Apex model
Avant model
Benchmark model
EK model
Expanse model
Portal model
Landmark model
Paragon model
Stealth model
Thinman model
Windfall models

Our Services

Custom Development

No cookie cutter solutions

We take custom software development projects very seriously, as we take the time to get to know not only your project, but also your company and your industry. This allows us to suggest just the right tools, technologies, and frameworks to accomplish your organizations goals.

ETL | Integrations

Integrating your Ecosystem

We connect every application in your ecosystem to extend & integrate your applications beyond. Enabling the business & IT teams unify their ecosystem to deliver extraordinary customer experience.

Application Management

Solution to Manage your Enterprise Application

As enterprises push more business processes to the web, maintaining and supporting highly distributed applications is made even more difficult with rising end-user expectations. Our application management service is designed to provide this level of support for your organization.

Product Knowledge Training

Maintain your organizations end-user knowledge & efficiency through training

Educating your end-users with real use case organization scenarios to ensure the proper utilization of the enterprise application.

I.T. Consultancy

Effective IT strategies that align with your organizations objectives

Benefit from the our skills & expertise of a dedicated team of IT experts. Use our in-depth knowledge of advanced technology & industry best practices to your organizations advantage.

2nd|3rd Tier Support

Your next level support tier when not resolved at your organization I.T. department

Higher tier expert care when not resolved at Tier 1. Root cause & resolution steps are performed in compliance of SLA guidelines.

Industries we service

Education

Colleges, Universities & Training Centers

Energy

Oil, Gas & Electrical.

Transportation

Airports & Ports.

Government

Consulates & Municipal Government.

Health Care

Hospitals & Clinics.

Financial

Banks & Credit Unions.

Some of our clients

Numerica Credit Union
Durham College
Georgia State University
Port of Seattle
The Fulton County Clerk of the Superior and Magistrate Courts
Shoreline Community College
Puyallup Tribal Health Authority
Colombia Consulate in Miami
Colombia Consulate in Newark
Consulate General of the People's Republic of China in Vancouver

About Us

Welcome to Infina Technologies, where innovation meets excellence. Since 2018, we have been dedicated to providing software solutions that enhance and optimize the customer experience for organizations across various industries. With a mission to empower businesses through technology, we take pride in being a trusted partner for clients seeking reliability, expertise, and a personalized approach.


Who We Are

Infina Technologies is more than just a software consultancy. As an authorized reseller of Q-nomy Inc., we specialize in helping our clients fully leverage the suite of Q-nomy products, with a particular focus on Q-Flow, our flagship offering. This powerful solution enables organizations to streamline processes, improve customer engagement, and drive operational efficiency.


With over 15 years of experience, our team comprises technology and business professionals who serve a variety of sectorsWith more than 15 years of experience, our team consists of seasoned technology and business professionals who provide innovative solutions across a variety of sectors, including both federal and private domains. By combining technical expertise with strategic business insight, we deliver substantial value to enterprise clients, helping them navigate complex challenges in their digital evolution.


Out Team

Our strength lies in our people. We have assembled a team of skilled professionals with deep expertise in their respective fields. From visionary leaders to creative problem-solvers, our team works collaboratively to bring fresh perspectives and unparalleled dedication to every project. With a culture rooted in continuous learning and adaptability, we stay ahead of industry trends to ensure we deliver cutting-edge solutions.


Our Values

At Infina Technologies, we are guided by a core set of values that shape every aspect of our work:

  • Integrity: Honesty and transparency are at the forefront of everything we do.
  • Excellence: We strive for nothing less than the best in all our endeavors.
  • Collaboration: We believe in the power of working together to achieve remarkable outcomes.
  • Innovation: Our forward-thinking mindset drives us to explore new ideas and technologies.
  • Customer-Centricity: Your satisfaction is our ultimate priority.

What We Do

We specialize in providing tailored software solutions that not only solve today’s challenges but also prepare organizations for the future. Our expertise spans a wide range of areas, including digital transformation, process optimization, and customer experience enhancement.


By leveraging our partnership with Q-nomy Inc. and the advanced capabilities of Q-Flow, we enable businesses to:

  • Improve customer interactions with efficient scheduling and queue management.
  • Streamline workflows to enhance productivity and reduce operational costs.
  • Gain actionable insights through data analytics for informed decision-making.

Why Choose Us

Choosing Infina Technologies means partnering with a team that genuinely cares about your success. Here is what sets us apart:

  • Proven Track Record: A history of successful projects and satisfied clients.
  • Expertise You Can Trust: Knowledgeable professionals who are leaders in their fields.
  • Personalized Solutions: Strategies and services tailored to your unique needs.
  • Commitment to Excellence: A relentless pursuit of quality in everything we do.
  • Long-Term Relationships: Building partnerships that last beyond a single project.

Let Us Work Together

At Infina Technologies, we are not just about completing projects; we are about building lasting partnerships and making a positive impact. Whether you have a clear vision or need help defining your goals, we are here to guide you every step of the way.


Thank you for considering Infina Technologies. We look forward to the opportunity to collaborate and help you turn your ideas into reality.

Contact

Thank you for your business. Please complete the form below, so we can provide a prompt response.

Location:

7950 NW 53rd Street Ste 337, Miami, FL 33166

Email:

sales@infinatechnologies.com

Call:

+1 800.674.3325

Open Hours:

Mon-Fri: 9AM - 5PM

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